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CatchON TV Refund Policy

At CatchON TV, we strive to ensure that all our customers are completely satisfied with our IPTV and OTT player services. Please read our refund policy carefully before making any purchase.

1. Free Trial Before Purchase

We strongly recommend testing our services using our 3-Days Free Trial prior to purchasing any long-term subscription. The free trial allows you to evaluate stream quality, channel selection, device compatibility, and performance.

2. Refund Eligibility

We provide full or partial refunds under the following specific circumstances:

  • Unresolved Technical Issues: If our technical support team is unable to resolve a service problem or device activation issue within 48 hours of reporting.
  • Duplicate Billing: In the event of an accidental duplicate charge or billing error on your account.
  • Activation Failure: If we fail to deliver valid login credentials or subscription activation details within 24 hours of payment.

3. Non-Refundable Circumstances

Refunds will not be issued in cases where:

  • The issue is caused by the customer's slow internet connection or local ISP throttling.
  • The customer simply changes their mind after using the service for more than 7 days.
  • The customer's device does not meet the minimum hardware requirements.

4. How to Request a Refund

To request a refund, please contact our customer support team with your order number and transaction details:

Approved refunds are processed within 5 to 7 business days back to the original payment method.